Terms and Conditions for Carpet Cleaners Tooting
These Terms and Conditions govern the supply of professional carpet cleaning services by Carpet Cleaners Tooting and set out the basis on which bookings are accepted, services are delivered, payments are made, cancellations are handled, and liability is limited. By making a booking, you agree to be bound by these terms. If you do not agree, you should not proceed with a booking or allow work to begin.
These terms apply to domestic and commercial customers unless a separate written agreement states otherwise. They are intended to be fair, clear, and consistent with UK consumer law. Nothing in these terms affects your statutory rights, including rights under the Consumer Rights Act 2015, where applicable. References to we, us, and our mean the service provider, while you and your mean the customer or the person authorised to arrange the service.
The expressions carpet cleaning service in Tooting, Tooting carpet cleaners, and carpet cleaning in Tooting are used in this document for clarity only and refer to the same service provisions. These terms should be read together with any written quotation, appointment confirmation, or service notes supplied in connection with your booking. Where any inconsistency arises, the written booking confirmation will take priority, followed by these Terms and Conditions.
1. Booking Process
Bookings may be made by telephone, online request, email, or through another approved method. A booking is not confirmed until we have accepted it and provided confirmation, which may include the proposed date, time window, service description, and any pre-visit instructions. We may ask for additional details before confirming a booking, such as the size of the area, carpet type, access restrictions, parking arrangements, presence of staining, or previous cleaning history.When you submit a booking request, you must provide accurate and complete information. This includes details of the property, the rooms or areas to be cleaned, and any known risks that may affect the service. If the information provided is incomplete or inaccurate, we may need to revise the quotation, reschedule the appointment, or withdraw the booking without liability for any resulting delay or inconvenience. The customer is responsible for ensuring that someone authorised is available at the property at the agreed time unless alternative arrangements have been accepted in advance.
We reserve the right to refuse or cancel a booking where access is unsafe, the premises are unsuitable, equipment cannot be used safely, or the request falls outside the scope of our services. Appointment times are given as estimated arrival windows unless a fixed time has been expressly agreed. While we make reasonable efforts to attend within the arranged window, delays may occur because of traffic, weather, operational issues, or earlier jobs taking longer than expected. Such delays do not automatically entitle you to compensation.
2. Service Scope and Customer Responsibilities
Our service may include vacuuming, stain treatment, hot water extraction, low-moisture cleaning, spot removal, deodorising, and other methods appropriate to the condition and type of carpet. The exact process used will depend on the fibre content, level of soiling, drying needs, and any limitations identified during inspection. We may decline to treat items if doing so would risk damage, excessive moisture retention, colour loss, or an unsatisfactory result.You must ensure that the work area is reasonably accessible before we arrive. This includes moving small personal items, fragile objects, and valuables, unless otherwise agreed. We may move light furniture where it is safe and practical to do so, but we are not obliged to move heavy, fixed, or hazardous items. You should also arrange suitable parking, access, and power supply if needed. Any delay caused by restricted access, unsafe conditions, or failure to prepare the area may result in additional charges or rescheduling.
It is your responsibility to tell us about carpets that are delicate, antique, loosely fitted, newly laid, heavily worn, water damaged, or previously treated with products that may react to cleaning agents. Please also inform us of pets, allergies, breathing sensitivities, or any particular health concerns that may affect how the service is carried out. We may ask you to sign a pre-service checklist or acceptance note confirming the condition of the items and the scope of the work requested.
3. Pricing and Payments
Prices may be quoted as fixed fees, room rates, area-based rates, or as tailored estimates depending on the complexity of the job. Unless stated otherwise, quotations are based on the information supplied at the time of booking and may be amended if the actual condition differs materially from what was described. Additional charges may apply for severe staining, odour treatment, specialist fibres, out-of-hours appointments, parking costs, extra labour, or urgent attendance.Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We accept the payment methods notified during booking confirmation, which may include bank transfer, card payment, cash, or other approved methods. If a deposit is required, this will be stated in advance. Deposits may be non-refundable where we have reserved time and resources specifically for your appointment, subject always to your statutory rights.
Late or failed payments may attract reasonable administrative fees and, where permitted by law, interest on overdue sums. If payment is not received, we may suspend further services, withhold any optional documents not legally required to be provided, or pursue recovery of the debt. You are responsible for ensuring that the person arranging the job has authority to commit the property owner or occupier to the payment terms. All prices are quoted in pounds sterling unless expressly stated otherwise.
4. Cancellations, Rebooking, and Missed Appointments
You may cancel or reschedule a booking by giving reasonable notice. Unless a different notice period is specified at the time of booking, cancellations made with less than 24 hours’ notice may be charged in part or in full to cover lost time, staff allocation, and administration. Where materials have already been ordered or specialist arrangements made, additional charges may apply if those costs cannot be recovered.If we need to cancel or reschedule because of illness, equipment failure, severe weather, unsafe conditions, or other events beyond our reasonable control, we will seek to offer a new appointment as soon as reasonably possible. In such circumstances, our liability is limited to rescheduling the service or refunding any prepaid amount for the cancelled portion, unless a greater remedy is required by law. We are not liable for indirect losses arising from the cancellation of a visit.
If no one is available at the property at the agreed time and we are unable to gain access, the appointment may be treated as a missed visit and charged accordingly. The same applies where access is refused, the required preparation has not been completed, or the premises are not safe to work in. Repeated missed visits may lead us to require prepayment for future bookings or to decline further work.
5. Liability, Damage, and Limitations
We will carry out services with reasonable care and skill. If we fail to do so, and if that failure causes foreseeable loss or damage, you may be entitled to a remedy under UK law. However, natural wear, pre-existing damage, hidden defects, colour loss due to age, or adverse reactions to cleaning where the item was already fragile are not treated as faults in our service. Some staining may be permanent, and some odours may not be fully removable.
We are not liable for damage caused by items not disclosed before work begins, including unstable dye, deteriorated backing, mould, rot, insect damage, or contamination. Any claim relating to damage must be reported as soon as reasonably possible and, in any event, within 48 hours of the service, with photographs and a clear description of the issue. We may ask to inspect the item before any work is carried out by another party or before a claim is assessed. Failure to allow inspection may affect the outcome of any claim.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we will not be responsible for loss of profit, loss of business, loss of goodwill, or any indirect or consequential losses. Where liability cannot be excluded, our total liability shall be limited to the amount paid for the specific service giving rise to the claim, to the extent permitted by law.
6. Waste, Disposal, and Environmental Compliance
Where our work produces waste water, removed debris, packaging, used cloths, or other by-products, we will manage that waste responsibly and in accordance with applicable UK waste regulations. Waste arising from the service remains subject to proper handling and disposal practices. We do not knowingly discharge contaminated water, chemicals, or removed waste in a manner that would breach environmental, drainage, or local authority requirements.We may need to use professional detergents, stain removers, and cleaning aids suitable for the job. These products will be handled in line with product instructions and health and safety expectations. You must tell us if there are any special disposal rules at the property, including restricted drains, septic systems, sensitive flooring, or managed premises rules. If a property has facilities that require special waste handling, you must inform us before the visit so that appropriate methods can be used.
If any waste or contaminated material must be removed from the premises as part of the agreed service, we may charge an additional fee where lawful and where the need for removal was not included in the original quotation. You agree not to ask us to dispose of hazardous waste unless this has been specifically agreed in writing. Any hazardous or regulated waste will only be handled where lawful, safe, and within the scope of our training, equipment, and authorisation. We reserve the right to stop work if unsafe waste conditions are discovered.
7. Customer Obligations After Cleaning
After cleaning, carpets may require a drying period that varies depending on the method used, temperature, ventilation, and pile density. You should keep the area ventilated where possible and avoid walking on damp areas until they are sufficiently dry. Where appropriate, we may recommend limited access or protective coverings, but the responsibility for ongoing care after completion transfers to you once the service has ended.You should not use domestic cleaning products, machine sprays, or heavy foot traffic on freshly cleaned areas if doing so may affect the result. Any follow-up issues caused by the use of third-party products, premature use, accidental spills, or lack of ventilation are outside our control. If you need advice about drying or aftercare, you may follow any written instructions issued at the end of the service. Such instructions are provided as practical guidance and do not form a warranty unless expressly stated.
Where furniture or objects have been moved for cleaning, you should check them before use and allow adequate time for carpets to settle. We are not responsible for movement marks, pile shading, or temporary odour changes that are normal after professional cleaning. These are not defects unless they indicate a specific failure to carry out the service with reasonable care and skill. If you believe an issue has arisen, you should notify us promptly so the matter can be reviewed.
8. Force Majeure
We will not be in breach of these terms if performance is delayed or prevented by events outside our reasonable control, including severe weather, fire, flood, strikes, transport disruption, illness, supply shortages, power failures, or public emergency restrictions. In such cases, we will use reasonable efforts to notify you and rearrange the service where possible.If a force majeure event continues for an extended period, either party may cancel the affected booking without further liability, except for any payment due for work already completed or costs that have already been incurred lawfully and transparently. This clause does not affect your rights where services have already been paid for but not delivered.
We will always aim to act fairly, communicate clearly, and minimise inconvenience where disruption occurs. However, temporary failure caused by external events does not amount to negligence or breach of contract on our part where we have acted reasonably in the circumstances.
9. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of the service, you should notify us as soon as possible and provide enough detail for the issue to be investigated. We may request photographs, access to the property, or other reasonable evidence. In many cases, a complaint can be resolved through an inspection, clarification of expectations, or a repeat visit where appropriate and reasonable.If a dispute cannot be resolved informally, both parties agree to act in good faith and consider proportionate methods of resolution before starting formal proceedings. Nothing in this clause prevents you from using your legal rights or from seeking redress through the courts where appropriate. This process is intended to encourage fair handling of concerns and avoid unnecessary escalation.
Any waiver of rights or variation of these terms must be made in writing by an authorised representative of the business. Failure by us to enforce any term on one occasion does not mean that term is waived on future occasions. If any part of these terms is found unenforceable, the remaining provisions will continue to apply.
10. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law grants you the right to bring a claim elsewhere.By proceeding with a booking for carpet cleaning services, professional carpet cleaners, or any related cleaning work offered under these terms, you acknowledge that you have read, understood, and accepted the conditions set out above. These Terms and Conditions may be updated from time to time, and the version in force at the time of your booking will apply to that booking unless a later version is expressly agreed.
For the avoidance of doubt, no statement made before booking will override these terms unless confirmed in writing. If there is any ambiguity, the interpretation that best reflects UK consumer protection principles will prevail. Nothing in these terms is intended to unfairly limit your lawful rights or obligations.