Privacy Policy for Carpet Cleaners Tooting Customers

This Privacy Policy explains how Carpet Cleaners Tooting collects, uses, stores and protects personal data relating to our customers and prospective customers in the Tooting area. It also explains your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Carpet Cleaners Tooting customers and to anyone who contacts us to enquire about our carpet cleaning and related services in the Tooting area.

Who we are and scope of this policy

Carpet Cleaners Tooting is a carpet and upholstery cleaning service provider operating in the Tooting area. For the purposes of data protection law, we act as the controller of the personal data we collect and use in connection with providing our services. This Privacy Policy applies whenever you interact with us as a customer or potential customer, including when you contact us, request a quote, make a booking or use our services at your home or business premises in the Tooting area.

Types of personal data we collect

We only collect personal data that is necessary for the purposes described in this Privacy Policy. The categories of data we may collect include the following.

Identification and contact details, such as your name, postal address, service address, and general location information relating to your property in the Tooting area, and any other contact details you choose to provide, such as an online username or messaging handle.

Booking and service information, such as details of the services you request, preferred dates and times, access instructions, property type, special requirements, and any information you provide about the condition of your carpets or upholstery.

Communication records, such as information contained in messages you send to us and notes we make of any conversations we have with you in the course of providing our services or responding to your enquiries.

Payment and transaction information, such as the amount charged for the services you purchase and confirmation that a payment has been made. We do not seek to store full payment card numbers or full bank account details. Where online payments are used, these are processed by third party payment processors who may handle your card or bank details on our behalf.

Technical and usage data, where applicable, such as basic information about how you interact with our website or online booking tools, including approximate location, device type, date and time of access, and pages visited. This is collected to help us understand and improve how our services are used.

Lawful basis for processing your data

We process your personal data only when we have a lawful basis to do so under data protection law. The lawful bases we rely on include the following.

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as when you ask us for a quote, make a booking, or we provide carpet cleaning services at your property.

Legal obligation. We may process your personal data to comply with legal or regulatory obligations, for example in relation to tax, accounting and record-keeping requirements.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and interests. This may include managing and improving our services, responding to enquiries, handling complaints, planning our workforce and resources in the Tooting area, and maintaining appropriate business records.

Consent. In certain limited situations, we may rely on your consent, for example where we send you direct marketing communications by electronic means and consent is required by law. Where we rely on consent, you may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

How we use your personal data

We use the personal data we collect to provide and manage our services to you and to operate our business. This includes the following purposes.

To handle enquiries, provide quotes and respond to requests for information about our services in the Tooting area.

To create and manage bookings, schedule appointments, allocate cleaning staff, and carry out carpet and upholstery cleaning services at your property.

To communicate with you about your bookings, including confirming appointments, notifying you of changes, and following up after a visit if necessary.

To process and record payments for services provided and to maintain accurate records for accounting and tax purposes.

To manage our relationship with you, including handling feedback, complaints and disputes.

To improve our services, plan our routes and staffing in the Tooting area, and monitor the effectiveness and quality of our work.

To comply with legal obligations, respond to lawful requests from authorities where required, and protect our legal rights.

Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including any period needed to meet legal, accounting or reporting requirements. In general, we apply the following retention practices.

Booking and service data, including basic contact details and records of services provided in the Tooting area, are typically retained for a period that allows us to respond to queries, deal with potential disputes, and meet tax and accounting obligations. This is usually up to six years from the end of the financial year in which the relevant service was provided, unless a longer retention period is required by law.

Communication records are retained for as long as necessary to manage your enquiry or our relationship with you and for a reasonable period afterwards, in case of follow up queries or complaints.

Technical and usage data relating to our website or online services are usually retained for a shorter period that allows us to analyse usage trends and improve our services, after which they are deleted or anonymised.

When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be associated with you.

Data processors and sharing of personal data

We may share your personal data with carefully selected third parties who act as processors on our behalf. These processors help us deliver our services and run our business. They are required by contract to process your data only in accordance with our instructions, to keep it secure and to comply with applicable data protection laws.

Examples of the types of processors we may use include the following.

IT and hosting providers who supply data storage, booking systems or website hosting services.

Payment service providers who process payments on our behalf.

Administrative and accounting service providers who assist with record keeping, invoicing and the preparation of statutory accounts.

In addition, we may share your personal data with other third parties in limited circumstances, for example with professional advisers such as accountants or legal advisers, and with law enforcement or regulatory authorities where we are required to do so by law or where it is necessary to protect our rights or the rights of others. We do not sell your personal data to third parties.

International transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses approved under data protection law or other recognised transfer mechanisms.

Your data protection rights

Under data protection law, you have certain rights in relation to the personal data we hold about you. These rights apply to all Carpet Cleaners Tooting customers in the Tooting area and are subject to certain conditions and exceptions.

Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how we use it.

Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete data.

Right to erasure. In certain circumstances, you may have the right to ask us to delete your personal data, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. In some situations, you may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.

Right to object. You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where processing is necessary for legal claims.

Right to data portability. Where our processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit that data to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the Information Commissioners Office or another competent supervisory authority if you believe your data protection rights have been infringed.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, staff training, and regular review of our security procedures. While we strive to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our business operations, or legal and regulatory developments. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a Carpet Cleaners Tooting customer in the Tooting area.