Carpet Cleaners Tooting Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Tooting provides professional cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your appointment.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Carpet Cleaners Tooting, the cleaning service provider.

1.2 "Customer" means any individual, business or organisation that requests or receives services from the Company.

1.3 "Premises" means the property or location where the services are to be carried out.

1.4 "Services" means carpet cleaning and any additional cleaning work agreed between the Company and the Customer.

1.5 "Agreement" means the contract between the Company and the Customer incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides carpet cleaning and related services within its operational area, which is focused on Tooting and surrounding districts, but may also include neighbouring locations at the Company’s discretion.

2.2 The specific services to be provided, including the areas to be cleaned, will be confirmed at the time of booking based on the information supplied by the Customer.

2.3 The Company reserves the right to decline or withdraw services if the Premises are unsafe, inaccessible, or if conditions differ significantly from those described by the Customer at the time of booking.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company’s accepted booking channels as communicated on its official materials or website.

3.2 When making a booking, the Customer must provide accurate and complete information, including contact details, address of the Premises, type and size of areas to be cleaned, parking information and any specific requirements.

3.3 The Company will provide an estimated quote based on the information supplied by the Customer. This quote may be adjusted on arrival at the Premises if the actual condition, size or layout differs materially from the information originally provided.

3.4 A booking is only confirmed when the Company has accepted it and, where applicable, any required deposit has been received. The Company reserves the right to refuse any booking at its sole discretion.

3.5 The Customer is responsible for informing the Company of any access restrictions, parking limitations or entry systems at the Premises before the appointment date.

4. Pricing and Quotes

4.1 All prices are provided in pounds sterling (GBP) and, where applicable, inclusive of VAT, unless otherwise stated.

4.2 Any quote provided prior to the visit is an estimate based on the Customer’s description of the Premises and the required work. The final price may change after on-site assessment.

4.3 The Company will notify the Customer of any required price adjustment before commencing work. If the Customer does not agree to the revised price, the Company may cancel the service without further obligation, subject to any applicable call-out fee that has been clearly communicated in advance.

4.4 The Company reserves the right to update prices from time to time. The applicable price will be the one confirmed at the time the booking is accepted.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. Unless agreed otherwise in writing, payment is due on completion of the Services on the day of the visit.

5.2 The Company may accept various payment methods such as card payments, bank transfers or cash, as communicated in advance to the Customer. The available payment options may change from time to time.

5.3 For commercial or recurring customers, the Company may, at its discretion, offer invoicing with agreed payment terms. Invoices must be settled in full by the due date stated on the invoice.

5.4 If payment is not received on the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate allowed under UK law and to recover any reasonable costs incurred in the collection of outstanding sums.

5.5 The Customer is not entitled to withhold or set off any payment due to the Company against any claim or dispute, unless agreed in writing or mandated by law.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by giving the Company notice through an accepted communication channel.

6.2 If the Customer cancels more than 48 hours before the scheduled appointment time, no cancellation fee will usually apply.

6.3 If the Customer cancels within 24 to 48 hours of the scheduled appointment, the Company may charge a partial cancellation fee, up to a reasonable percentage of the quoted price, to cover allocation and administrative costs.

6.4 If the Customer cancels within 24 hours of the scheduled appointment time, fails to provide access to the Premises, or the cleaning team is unable to proceed due to circumstances within the Customer’s control, the Company may charge up to the full quoted amount.

6.5 The Company will make reasonable efforts to accommodate rescheduling requests. However, availability cannot be guaranteed, and different time slots may be offered depending on operational capacity.

6.6 The Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its control, including staff illness, severe weather, transport disruption or other operational issues. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any pre-paid amounts.

7. Customer Responsibilities

7.1 The Customer must provide safe and reasonable access to the Premises at the agreed time, including necessary keys, entry codes or attendance.

7.2 The Customer must ensure that electricity and water are available at the Premises where required for the Services. If such utilities are not available and the Company is unable to proceed, this may be treated as a late cancellation.

7.3 The Customer should remove fragile items, valuables, small objects, and obstacles from the areas to be cleaned before the team arrives. The Company is not responsible for moving heavy furniture or delicate items unless this has been expressly agreed in writing.

7.4 The Customer must notify the Company in advance of any existing damage, stains, wear, defects in carpets or flooring, or any potential hazards at the Premises.

7.5 Children and pets should be kept away from the work areas during and immediately after the cleaning process, particularly while carpets are drying and cleaning products are in use.

8. Service Standards and Limitations

8.1 The Company aims to provide Services with reasonable care and skill, using appropriate equipment and cleaning solutions for the type of carpet and level of soiling.

8.2 While the Company will make genuine efforts to remove stains and odours, complete removal of all marks, discolouration or smells cannot be guaranteed, especially where they have set deeply, are of unknown origin, or the carpet fibres are damaged.

8.3 Drying times will vary depending on carpet type, ventilation, temperature and humidity. The Company may provide indicative drying times, but these are estimates only.

8.4 The Customer acknowledges that certain pre-existing conditions, such as loose seams, pulled threads, fading, shrinkage or previous improper cleaning, may limit the results that can be achieved and may carry a risk of further deterioration.

9. Liability and Insurance

9.1 The Company maintains appropriate public liability insurance in accordance with industry practice in the UK.

9.2 The Company will be liable to the Customer only for direct loss or damage caused by the Company’s negligence or breach of these Terms and Conditions, and only to the extent such loss or damage is reasonably foreseeable.

9.3 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, loss of opportunity or any business interruption, whether arising in contract, tort or otherwise.

9.4 The Company’s total liability to the Customer in respect of any claim relating to a single booking will not exceed the total amount paid or payable for the Services under that booking, except where such limitation is prohibited by law.

9.5 The Company is not responsible for:

(a) Wear, discolouration or damage that becomes more apparent after cleaning due to the removal of surface dirt.

(b) Pre-existing damage, stains or defects not caused by the Company.

(c) Damage arising from the Customer’s failure to follow aftercare instructions or from walking on carpets before they are dry.

9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Claims and Complaints

10.1 If the Customer is dissatisfied with any aspect of the Services, they must inform the Company as soon as reasonably possible, and in any event within 48 hours of completion of the work.

10.2 The Company may request photographs, a description of the issue and reasonable access to the Premises to inspect the work.

10.3 Where the Company is found to be at fault, it may, at its discretion:

(a) Revisit the Premises to re-perform the Services or part of them;

(b) Offer a partial refund; or

(c) Provide another appropriate remedy, subject to the limitations of liability set out in these Terms and Conditions.

11. Waste Regulations and Environmental Responsibility

11.1 The Company will handle and dispose of waste generated during the provision of its Services in accordance with applicable UK environmental and waste regulations.

11.2 Standard waste such as used cleaning cloths, disposable protective materials and empty containers will be removed or disposed of in compliance with relevant requirements. In some cases, where the volume is minimal, the Customer may be asked to dispose of non-hazardous waste using their regular household or commercial waste facilities.

11.3 The Company does not remove large quantities of household rubbish, building waste, or items unrelated to the cleaning Services, and is not a waste removal contractor.

11.4 Where the Customer requests the disposal of any particular items, it is the Customer’s responsibility to confirm that they have the right to dispose of such items and that no legal or regulatory restrictions apply.

11.5 The Company endeavours to use cleaning products that are suitable for the intended surface and, where practicable, environmentally responsible, while still delivering an effective cleaning outcome.

12. Access, Keys and Security

12.1 If the Customer provides keys or access codes to the Company, these will be handled with reasonable care and used solely for the purposes of providing the Services.

12.2 The Customer must ensure that any alarm systems are appropriately configured to allow the Company to enter and exit the Premises. The Company is not responsible for any alarm-related charges or issues caused by circumstances beyond its control.

12.3 Once the Services are completed, the Company will take reasonable steps to secure the Premises, including locking doors and windows it has opened, unless instructed otherwise by the Customer.

13. Health and Safety

13.1 The Company will conduct its work in accordance with applicable health and safety regulations in the UK and will take reasonable precautions to protect its staff, the Customer and any occupants of the Premises.

13.2 The Customer must inform the Company of any known health and safety risks at the Premises, including loose floor coverings, exposed wiring, or hazardous substances.

13.3 The Company may refuse to perform or may suspend Services if it believes there is a risk to the health or safety of its staff or others.

14. Personal Data and Privacy

14.1 The Company will collect and process personal data such as names, addresses and contact details for the purpose of managing bookings, providing Services and handling enquiries.

14.2 Personal data will be handled in accordance with applicable data protection laws in the UK. The Company will not sell the Customer’s personal data to third parties.

14.3 The Customer is responsible for ensuring that the contact information they provide is accurate and kept up to date.

15. Amendments to these Terms

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to the Customer.

15.2 The terms applicable to a particular booking will be those in force at the time the booking is confirmed.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.3 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, understandings or arrangements.

By placing a booking with Carpet Cleaners Tooting, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.